Shipping policy

At CRYSTAL, we aim to deliver your products safely and on time. This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.

1. Order Processing

Orders are processed after payment confirmation or order approval, as applicable.

  • Order processing time: [1–3 business days]
  • Orders placed on Sundays or public holidays may be processed on the next working day.
  • Customised, bulk or special orders may require additional processing time.
  • We will contact you if there is a significant delay in processing your order.

Please ensure that your shipping address, PIN code, email address and phone number are correct when placing an order.

2. Shipping Locations

CRYSTAL currently ships to all serviceable locations across India.

Delivery availability depends on the serviceability of your PIN code and the shipping partner.

For bulk orders, project requirements or deliveries to locations that may not be serviceable through standard shipping, please contact us before placing your order.

3. Estimated Delivery Time

Estimated delivery times are as follows:

  • Within Delhi: 2–4 business days
  • Other locations in India: 4–8 business days
  • Remote locations: Additional time may be required
  • Bulk or customised orders: Delivery timelines will be confirmed separately.

These timelines are estimates and may vary depending on the delivery location, courier availability, public holidays, weather conditions and other circumstances beyond our control.

The estimated delivery period generally begins after the order has been processed and dispatched.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated to the customer before the order is confirmed.

  • Standard shipping: Calculated at checkout
  • Bulk orders: Shipping charges may depend on the quantity, weight, dimensions and delivery location.
  • Special delivery arrangements: Additional charges may apply where agreed with the customer.

Any applicable shipping charges will be communicated before payment or order confirmation.

5. Order Dispatch and Tracking

Once your order has been dispatched, we will share the available tracking details through [email / SMS / WhatsApp].

You can use these details to check the progress of your shipment.

Tracking information may take some time to appear after dispatch. If you have not received tracking details within [insert timeframe], please contact us using the details provided below.

6. Delivery and Receipt of Orders

Please ensure that someone is available at the delivery address to receive the shipment.

For safe delivery:

  • Provide a complete and accurate address.
  • Keep your phone number active for delivery-related calls.
  • Check the outer packaging for visible damage at the time of delivery.
  • If the package appears damaged, record photographs or videos where possible and contact us promptly.

Delivery may be delayed if the address is incomplete, the recipient is unavailable or the courier cannot access the delivery location.

7. Damaged, Missing or Incorrect Products

If your order arrives damaged, contains an incorrect item or appears to be missing a product, please contact us within 24 hours of delivery.

To help us resolve the issue, please provide:

  • Your order number.
  • Clear photographs or videos of the package and product.
  • A description of the issue.
  • Photographs of the shipping label, where available.

We will review the information and explain the applicable replacement, refund or other resolution process in accordance with our Returns and Refund Policy and applicable law.

Please retain the original packaging until the issue has been resolved.

8. Delayed or Undelivered Shipments

Although we make reasonable efforts to meet the estimated delivery timeline, delays can occur due to courier disruptions, weather conditions, public holidays, incorrect address details or other unforeseen circumstances.

If your order is delayed beyond the estimated delivery period, please contact us. We will check the available shipment information and assist you with the next steps.

If a shipment is returned to us because of an incorrect address, repeated failed delivery attempts or the recipient's unavailability, any reshipping charges will be handled according to the circumstances and our applicable policies.

9. Bulk and Business Orders

CRYSTAL accepts enquiries for bulk purchases and project requirements, subject to product availability and order confirmation.

For bulk orders of floor drainers, shower drains, tile insert drainers, gratings, kitchen sinks and related products, shipping arrangements, dispatch schedules and transportation charges may be agreed upon separately.

Please contact our team before placing a bulk order if you require a specific delivery schedule or special transportation arrangements.

10. Changes to Shipping Details

If you need to change your shipping address or contact details, contact us as soon as possible after placing your order.

We cannot guarantee changes once an order has been processed or handed over to the shipping partner. Additional charges or delivery delays may apply if a change is possible.

11. Contact Us

For questions about shipping, tracking or delivery, please contact us:

Business Name: CRYSTAL
Email: arjungarg011235@gmail.com
Phone / WhatsApp: 9999001199
Business Address: WH- 84, Mayapuri Industrial Area, Phase I, New Delhi- 110064
Website: 

We will do our best to assist you with your order.